Shipping Policy

Shipping Times and Rates

Shipping options and rates are shown at checkout, before you pay.

Processing Time: Orders are processed within 1–2 business days (excluding weekends and holidays).

Delivery Window: Standard shipping typically takes 5–10 business days after processing. You will receive a confirmation email with tracking details once your order ships.

International Orders

We also ship to select international destinations, including France. International shipping rates and delivery times are calculated at checkout based on destination and will differ from US domestic timelines; customs and import fees, where applicable, are the responsibility of the customer.

Tracking Your Order

Once your order ships, a tracking number will be emailed to you so you can monitor your delivery status.

Delays and Lost Packages

While we strive to deliver your order on time, delays can happen due to customs, weather, or carrier issues. If your order is delayed or appears to be lost, please contact us at support@veloza-store.com and we'll assist with filing a claim with the shipping provider.

Incorrect Address

Customers are responsible for entering the correct shipping address. If you notice an error, please contact us within 24 hours of placing your order.

For any questions or concerns, feel free to email us at support@veloza-store.com or call +1 803-710-8921.