Refund Policy
Full Refund Guarantee
You can get a full refund on any Veloza order, for any reason, at any time. You do not need to send the item back.
How to Request a Refund
Contact our support team by email at support@veloza-store.com, by phone at +1 803-710-8921 (Monday to Saturday, 9:00 AM to 5:00 PM; closed Sunday), or through our Contact page.
Please include:
- Your order number
- The email address you used at checkout
- Which items you want refunded (or “whole order”)
What Happens Next
- We aim to reply within one business day to confirm your refund.
- The full amount is refunded to your original payment method, and we email you when the refund has been issued.
- Depending on your bank or card provider, the refund usually appears on your statement within 5–10 business days after it is issued.
Damaged, Incorrect or Lost Items
If your order arrives damaged, you receive the wrong item, or your package is lost, you are covered by the same full refund. If you would rather have a replacement at no cost instead of a refund, tell us when you contact us. For damaged or incorrect items, a photo helps us send the right replacement.
If tracking shows your package as delivered but you cannot find it, it can help to check around your entrances and with neighbors, and to wait 24–48 hours, since carriers occasionally mark packages as delivered early. You can request your refund at any time.
Shipping Delays
Standard delivery times may occasionally take longer than expected due to high demand, carrier delays, customs processing, weather conditions, or other circumstances outside our control. Veloza cannot guarantee delivery by a specific date.
Once an order has been shipped, it cannot be modified. If your order has not arrived within 21 business days from the ship date, please contact us and we’ll investigate. You can also request a full refund at any time, as described above.
One-Time Purchases Only
Every Veloza order is a single, one-time purchase. We do not offer memberships or subscriptions, and you will never be charged again after your order unless you place a new one.
If you notice a charge you don’t recognize, contact us at support@veloza-store.com or +1 803-710-8921 and we will refund it in full under this policy.
Sale and Discounted Items
Items bought on sale or with a discount code are covered by the same Full Refund Guarantee.
How to Reach Us
Email support@veloza-store.com, call +1 803-710-8921 (Monday to Saturday, 9:00 AM to 5:00 PM; closed Sunday), or use our Contact page.